Privacy Policy
Balance Power (“we”, “us”, “our”) is committed to respecting and protecting your privacy. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:
- What data we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
We collect, use and are responsible for certain personal data about you:
When making a landowner enquiry: full name, phone number, email address, titles number/Postcode and technology interest.
When making a business enquiry: company name, full name, phone number, email address, technology interest and annual electricity consumption.
When signing up to our newsletter (latest news and insights): email address
How do we collect your data?
We collect most of this personal data directly from you by telephone, email and/or via our website. However, we may also collect information from third parties who you have given your consent to.
How will we use your data?
We collect your data so that we can:
Process your enquiry, manage your account
Email you with updated products and services we think you might like
Ask for feedback about services we have provided you: full name, email address, postal address or phone number
How do we store your data?
We have implemented appropriate technical and organisational measures to safeguard your personal data and protect it from accidental or unlawful destruction, loss or alteration and from unauthorised disclosure or access.
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted.
Marketing
We would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Balance Power from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at enquiries@balancepower.co.uk or write to us at Balance Power, 107 Mere Grange, Leaside, St Helens, WA9 5GG.
What are your data protection rights?
We would like to make you fully aware of all your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request Balance Power for copies of your personal data. We may charge you a small fee for this service
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information that you believe is incomplete
The right to erasure – You have the right to request that we erase your personal data, under certain conditions
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions
The right to object to processing – You have the right to object to Balance Power’s processing of your personal data, under certain conditions
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact:
Via email – enquiries@balancepower.co.uk
Call us on – 0151 958 0431
Or write to us - Balance Power, 107 Mere Grange, Leaside, St Helens, WA9 5GG
What are cookies?
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit https://allaboutcookies.org/
How do we use cookies?
We use cookies in a range of ways to improve your experience on our website, including:
Understanding how you use our website
- Provide important site functionality so you don’t have to re-enter lots of information
- Cookies help us deliver a better, more personalised service to you
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – We use these cookies so that we recognise you on our website and remember your previously selected preferences
Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our website currently has no links to other websites. If a future version of the website does include links our privacy policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Balance Power keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 4th of September 2024.
How to contact us
If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:
Via email – enquiries@balancepower.co.uk
Call us on – 0151 958 0431
Or write to us - Balance Power, 107 Mere Grange, Leaside, St Helens, WA9 5GG
How to contact the appropriate authority
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113